Frequently asked questions (FAQ)

1. How long does delivery take?

Our delivery time varies depending on your location:

  • Domestic orders: 7–14 business days

  • International orders: 17–31 business days

We always strive to process and ship your order as quickly as possible.

2. How can I track my order?

Once your order ships, we’ll upload your tracking information as soon as possible.
You can easily check your delivery status anytime on our Track Your Order page by entering your order number and email address.

3. Do you accept returns?

Yes! We accept returns within 30 days of delivery.
To qualify for a return, items must be unused, in their original condition, and in the original packaging. Please contact our support team before sending any returns.

4. How do I start a return?

Simply reach out to our customer service team through our Contact Us page or email us directly. We’ll provide you with return instructions and guide you through the process.

5. Do you offer refunds or exchanges?

Once we receive and inspect your return, we’ll issue a refund to your original payment method or process an exchange if preferred. Please allow a few business days for the refund to reflect in your account.

6. Can I change or cancel my order after placing it?

We process orders quickly to ensure fast shipping, but if you need to make a change or cancel, please contact us as soon as possible. Once your order is shipped, we won’t be able to modify it.

7. What should I do if my order hasn’t arrived yet?

If your estimated delivery window has passed, please check your tracking details first. If you still need help, reach out to our support team — we’ll assist you in locating your package right away.

8. Do you ship internationally?

Yes, we do! We proudly ship to most countries worldwide. International delivery typically takes 17–31 days, depending on your location and customs clearance times.

9. What payment methods do you accept?

We accept secure payments through credit/debit cards, PayPal, and other trusted online payment options available at checkout.

10. How can I contact customer support?

You can reach us anytime through our Contact Us page or by email hugoandemmy@gmail.com. We’ll get back to you as soon as possible — typically within 24–48 hours.